Legal notices

Price / Payment

Due to fluctuations in commodity prices, goods are invoiced during the day without notice. The prices are indicated on our website in euro (€), all taxes included, excluding contribution to the shipping costs, calculated according to the weight of the parcel and the department of the place of delivery.
All orders, whatever their origin, are invoiced and payable only in Euros.

Payment for purchases can be made :

  • By credit card (Carte Bleue, Visa, Mastercard, Eurocard) : directly on the BNP bank server with immediate debit.
  • By Paypal, directly on the BNP Bank server.
  • By cheque compensable in France, denominated in Euros and made out to SOCIETE DES OCRES DE FRANCE by attaching the summary of the order (if you choose to pay by cheque, the order will only be processed upon receipt of your payment and shipping times will be extended).
  • By bank transfer.

Only the delivered products are invoiced. There are no leftovers in case of out of stock.
Our goods are sold under retention of title within the meaning of Law No. 80 335 of 12 May 1980 and subsequent texts.

Deliveries / Shipments

For all shipments outside the European Union, any customs charges or local taxes remain the responsibility of the consignee.
On average, we send your orders between 24 and 48 hours, excluding products manufactured on order (lime paints, coatings and coloured plasters + specific requests). Once your package is shipped, delivery takes an average of 2 to 6 business days. This is an estimate based on our previous shipments, the time is not guaranteed. We are talking about an unsecured deadline when the carrier mentions a delivery date only for information purposes. The indication by the carrier of an unsecured period does not mean that it has an unlimited period to deliver your shipment. In the majority of cases, deadlines are met and carriers make every effort to deliver within the indicated deadlines. However, an unsecured shipment cannot be refunded if the delivery time is higher than that initially indicated.


Our shipments are made in the fastest time by "classic" carrier (or express on request), by appointment or during the opening hours of the recipient. In case of unforeseen absence of the consignee, the re-delivery will be the subject of a rebilling.A mobile phone number should be provided to facilitate the booking of appointments.
You can also choose to be delivered as a relay point in the store of your choice – you will find the list of participating shops on our website. Warning : the parcels will be kept only eight days in the relay shops before being returned to us. In case of return of a parcel, the transport costs will be borne by the recipient.

Package received in poor condition :
The recipient will have to issue precise reservations directly to the carrier at the time of delivery, define the missing products or damage on the delivery note and within 3 days of delivery, confirm its reservations with the carrier by registered letter with acknowledgement of receipt while informing the seller in parallel.

Right & withdrawal period

The consumer has a deadline of 14 clear days (from receiving the items) to change your mind about your purchase. Not concerned are coloured ready-to-use products (paints, plasters, coatings, including samples) made at the request of the consumer.
We undertake within a maximum of 14 days (upon receipt of return of unused items) to refund the recipient of the entire amount paid. Return costs are the responsibility of the customer.

Bills

The invoices will be available in PDF format in the customer area, accessible using your customer identifiers.

Liability / Litigation

Our products are sold by weight or volume in accordance with legislation. Our goods are always sold from our factory, packaged. No packaging is returned or taken back. The goods travel at the risk of the consignee even in the event of free shipment.

No return of products will be accepted without the prior formal agreement of the seller. Complaints must be made within a maximum of 8 days after receipt of the goods. The returns in port due will be systematically refused.

Any challenge, whatever the causes, will always be within the jurisdiction of the Tribunal d'Avignon.

If you have any questions about an order, cancellation or exchange, please contact our customer service at +33 (0)4.90.74.63.82 or by e-mail at infos@ocres-de-france.com.