For any shipment outside the European Union, any customs fees or local taxes remain the responsibility of the recipient (incoterm DAP).
*We speak of an unsecured period when the carrier mentions a delivery date purely for information only.
The indication by the carrier of an unsecured period does not mean that he has an unlimited time to deliver your shipment.
In the majority of cases, the deadlines are well respected and the carriers make every effort to deliver within the indicated deadlines.
However, an unsecured shipment can not be refunded in case of delivery time greater than originally indicated.
GLS transport (delivery within 2 to 5 days) *
- Relay point: Delivery to the relay point of your choice according to the list of relay points. * Deadlines: 2 to 5 days (not guaranteed) depending on availability and after shipment from the factory (excluding weekends and holidays) You can track your package on https://gls-group.eu/FR/fr/suivi- parcel
PLEASE NOTE: the package will only be kept for 9 days in the package relay and will then be returned to us - return and re-delivery costs at your expense.
-Chez Vous Plus: Thanks to GLS Chez Vous Plus, we provide our recipient customers with a delivery solution by appointment allowing you to select the delivery day directly by SMS. When ordering on our site, in order to benefit from the GLS Chez Vous PLus service, you must enter your mobile phone number in the field provided.
* non-binding information period
y Kuehne and Nagel or XPO transport in France and Europe (3 to 7 days) *
Delivery to the recipient's home (parcel delivered against signature) * The deadlines are approximately 3 to 7 days (not guaranteed) after the parcel has been dispatched. In the absence of the recipient, a calling card will be filed and you will need to contact the carrier to arrange an appointment. Any unclaimed package returned to us will not be refundable
Order and pick up your order directly at our Apt factory:
200 chemin des ocriers -84400 Apt
collection days and times: Monday to Friday from 8:30 a.m. to 11:30 a.m. and from 1:30 p.m. to 4:30 p.m.
You can also pass your transporter.
We also deliver worldwide for small packages and pallets, by air or by sea.
for any information: firstname.lastname@example.org